Shipping & Returns
FAQ
What is your processing & shipping policy?
At Kezi Hair, we are able to offer quality virgin human hair for less through our pre-order process. After you confirm your order, there will be a processing time of no more than 10 business days, typically less. Your order then ships after processing with either domestic or international rates as follows.
DOMESTIC
All United States domestic orders ship via United States Postal Service 2-Day Priority Shipping for a Flat Rate of $6.95.
INTERNATIONAL
All international orders ship via DHL International Express Shipping with a 3-5 day shipping time. International shipping rates are as follows:
- Canada - $35
- United Kingdom & France - $45
- All Other Destinations - $65
What is your exchange & refund policy?
At Kezi, we are committed to our customers complete satisfaction. We offer exchanges for products in original packaging (including bands & ties) and that have not been washed, brushed or processed. Exchanges must be initiated within 5 days of receipt via our Exchange Form. A 15% restock fee is charged for all exchanges. Please complete the Exchange Form prior to sending back any products. Kezi Hair is not responsible for shipping costs relating to exchanges. Kezi Hair does not offer refunds or returns once a purchase is made.
Hair Care
HOW LONG DOES THE HAIR LAST AND WHAT PRODUCTS SHOULD I USE?
With proper care, this virgin hair can last anywhere from 12-18 months. We recommend using a mild shampoo if there is excessive build up, however, using a co-wash or simply conditioner works well.
HOW MANY BUNDLES WILL I NEED?
If you're buying lengths under 14 inches, 2 bundles and a closure will provide a full look. If you buy lengths 16 inches or longer, 3 bundles closure provide a full look.
CAN I COLOR/DYE THE HAIR AND IS HEAT OKAY?
This 100% virgin human hair is suitable for dying, coloring and medium heat; however, bleach and heat compromises the strength of the hair shaft and can dry out the hair, reduce lifespan and cause damage if excessive.